These conditions of sale apply to all sales made on the Avizoo Depot website. 


Prices displayed on the Avizoo website are in Canadian dollars, before taxes and delivery. All orders are payable in Canadian dollars. The price is payable in full, including applicable taxes and shipping charges, and in one payment at time of order.



Orders made on the Avizoo Deposit site must be paid by Visa and MasterCard only.


Returns and Exchanges 

If you are not satisfied with your purchase, we offer two quick ways to return items purchased online, provided they are in their original packaging and are accompanied by proof of purchase. Purchase items purchased online may be returned in person to the store or forwarded to the store at 11885 Rivière des Prairies Blvd, Montreal, Quebec, H1C 1R2. Please note that there is no refund, exchange or credit only, provided that returned items have not been used.


Items can be returned as follows: 

• Items returned must be received by Avizoo within 30 days of receipt by the customer; 

• The credit note will be made in the name of the holder of the card used in the initial transaction;

 • Shipping charges apply to returned items unless the product is defective or damaged or the wrong item has been shipped;

 • All items marked "final sale" cannot be returned; 

• For reasons of hygiene and for the protection of our customers, the following products cannot be exchanged or refunded:      

Accessories and litter boxes;    Grooming articles (brushes and combs);   Training articles for cleanliness;    Bowls and drinking troughs;    Cages for home and travel;     Collars and leashes;     Claw cutters;     Cushions, beds and blankets;     Toys;  Muzzles and harnesses;  Clothing and boots;  

• No refunds or exchanges will be accepted after the period allowed for returns.


If the customer chooses to reship the items by Canada Post, proceed as follows:       

 The customer must contact Avizoo depot, Monday to Friday, at 514 321-6081, and provide the required information; Avizoo will then e-mail the customer with a return label from Canada Post; The customer must return the item to a Canada Post branch or counter with the return label provided by Avizoo.  Your name, address and phone number will be requested for verification purposes. You may also be required to present a valid photo ID. If you have any questions, do not hesitate to contact us Returns made in stores will be processed immediately. Returns made by Canada Post will be processed within approximately 7 to 10 business days of receipt of returned items.



 We guarantee that items will be free from defects in design, assembly, materials or workmanship for a period of 30 days from the date of purchase. We will repair or replace, at our discretion, any defective item, free of charge. In order to qualify for this warranty, you must provide us with the defective item and a copy of the original purchase receipt for inspection. This warranty is null and void if we determine that the item has been misused, or has been altered or tampered with in any way. The guarantee is invalid if it is normal wear and tear or if the damage is caused by misuse of the item. This guarantee is the only guarantee we offer. There are no other warranties, express or implied, including implied warranties or conditions of merchantability, merchantability or fitness for a particular purpose, and such implied warranties, if any, are limited to the duration of this warranty. In no event shall we be liable for consequential, special, direct or indirect damages, including, but not limited to, loss of business or profits arising from the sale or use of any product, have been advised of the possibility of such damages.


Some jurisdictions do not allow exclusions or limitations with respect to implied warranties, or consequential, indirect, or other damages. The above exclusions and limitations may not apply to you. Contact us if in doubt. 

Applicable law and courts 

These conditions of sale are governed by the law of the province of Quebec in force and any litigation must be submitted exclusively to the competent courts of the province of Quebec in the district of Montreal. If any provision of the Conditions of Sale is found to be invalid by a court of competent jurisdiction, it shall not render all other provisions invalid and the invalid provision to be severed from the other provisions of these Conditions of sale , Which will remain in force. These Terms of Sale and all other legal notices posted on our website constitute the entire agreement between us with respect to sales made on the Website